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Go to the shop#Frequently asked questions
What Shipping Methods Are Available?
At Maison Modern, we prioritize timely and secure product delivery, utilizing a reliable network of couriers. Delivery times may vary based on your location.
How long does it take for home delivery?
We use DTDC and Dehlivery to send most of our orders. Maison Modern reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Is Free Shipping Available?
Free shipping is available only on prepaid orders.
Are There Shipping Charges?
Shipping charges, if applicable, are determined by the product and destination. Details are provided during the checkout process.
How Can I Track the Status of My Order?
Stay informed with timely notifications via text, email, or other channels, providing details about the delivery partner and tracking ID.
How Can I Cancel My Order?
Order cancellations can be processed within our internal timeline. Please contact our customer service promptly.
What's the Cash on Delivery Policy?
For Cash on Delivery orders, payment must be made at the time of delivery. Open packages only after payment.
Is It Safe to Shop Online?
Absolutely. Prioritize the security of online transactions at Maison Modern. Feel secure using Credit Cards, Debit Cards, and net banking through our trusted payment gateways.
What Payment Methods Are Accepted?
Maison Modern accepts Master/Visa credit cards, major Debit Cards, and net banking. Specific payment options will be detailed during the checkout process.
What Should I Do If My Payment Fails?
In case of a payment failure, any debited amount will be automatically reversed by the respective bank within a specified timeframe.
What Is the Return Policy?
Maison Modern allows returns within 7 days. Initiate a return within this timeframe.
How Will I Get a Refund?
Refunds will be processed in the original method of payment within 7 days. For return-related inquiries, please contact us at our Return Email: support@maisonmodern.in.
Cash on Delivery Refund?
If you are placing a return request for a Cash on Delivery order due to damage or receiving the wrong product, please provide your account number and IFSC code. Once we receive the product in our warehouse, your refund will be credited to your account within 7 to 14 days.
